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Toll Free1-800-102-2667

Return Policy

Returns Policy

PRODUCT
CATEGORY
Gold /
Platinum
Solitaires
(loose diamonds)
Studded
Gemstone
Gold
Coins
Shipping
20-DAY
RETURN
100% refund for returns within 20 days. No questions asked*.
Diamond, Gemstone, and Solitaire jewellery
100% of invoice value*
Studded Solitaire Mount*
100% of invoice value*
Plain Gold / Platinum and Unstudded Solitaire
Mount* Jewellery
100% of invoice value*
Plain Gold with Gemstone
100% of Invoice Value*
*UPTO Rs. 1,00,000
100% of invoice value**
UPTO RS.5,00,000
Studded Gemstone
100% of invoice value*
916 - N/A
24KT - N/A
Complimentary
LIFETIME
EXCHANGE
Exchange or upgrade your jewellery / Solitaire
Diamond and Solitaire Jewellery
100% of prevailing product value including making charges**
Studded Solitaire Mount*
100% of prevailing
product value including making charges**
Plain Gold / Platinum and Unstudded Solitaire
Mount* Jewellery
100% value of metal
weight at prevailing metal
rate*
Plain Gold with Gemstone Gold - 100% value of gold
weight at prevailing gold
rate*
Gemstone - upto 90% of prevailing gemstone
value**
*UPTO Rs. 10,00,000
90% of prevailing solitaire rate* for Exchange.
100% of prevailing
solitaire rate* for upgrade.
**Solitaire Jewellery
without certificate -
certificate charges at the
actual will be reduced or
RS.8000 per carat will be
reduced for diamond
above .50 cts
Studded Gemstone
Ruby & Emerald 65% - 90% if prevailing rate
kuchu kempu 85% of
invoice value**
Jadau Jewellery 80% of
Invoice value**
Rosecut and uncut
Diamonds 65% of
prevailing rate
Navarathina Jewellery
65% of prevailing rate
Gold Coins 916 100%
value of coin weight at
prevailing gold rate
Gold Coin VBJ 24KT - 22KT
board rate + 7.5%
Rs.500
BUYBACK
Sell your solitaire / gold coin / plain gold jewellery back to us
Diamond and Solitaire Jewellery
80% of prevailing market
rate
Studded Solitaire Mount
80% prevailing product
value including making
charges**
Plain Gold / Platinum and
Unstudded Solitaire
Mount* Jewellery
100% value of metal
weight at prevailing metal
rate*
Plain Gold with Gem
stone
Gold - 100% value of Gold weight at prevailing gold
rate*
Gemstone - upto 90% of prevailing gemstone
value**
UPTO RS. 10,00,000
85% of prevailing solitaire rate**
UPTO Rs.5,00,000
Set your price by listing it on our site for nominal service charge*
OVER Rs.5,00,000
Studded Gemstone
Ruby & Emerald 60% - 90% if prevailing rate
kuchu kempu 75% of
Invoice value**
Jadau Jewellery 75% of Invoice value**
Rosecut and uncut
Diamonds 60% of
prevailing rate
Navarathina Jewellery
60% on prevailing rate
Gold Coins 916 97% value
of coin weight at
prevailing gold rate
Gold Coin VBJ 24KT - 22KT
board rate + 7.5% - 3%
Rs.500
  • Items in un-used and salable conditions can be exchanged at our discretion within 20 days from the date of receipt on producing the original invoice.
  • In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon,Discount or Promo Codes, as applicable
  • Customized (including personalized/engraved products) Jewellery is not eligible for a Money back, 20 Day exchange or Buyback. Only Life Lime Time Exchange Policy applies
  • Platinum prices are taken from kitco.com
  • Returns are only applicable on orders shipped within India
  • Stones should be in good condition
  • Wear and tear will reduce the price
  • Once your return. item is received, our Quality Assurance Department will review it and our valuation will be final
RIGHT : Zaamor Diamonds reserves the rights to modify these conditions as and when required, without any prior notice
LAW : All disputes are subject to chennai jurisdiction only
TERMS AND CONDITIONS
  • Customised Jewellery (including personalised / engraved products) are not eligible for a 20-Day Money Back or BuyBack. Only Lifetime Exchange applies.
  • Once your return item is received, our Quality Assurance Department will review it.
  • Any item that shows sign of wear or has been altered, resize. (by a jeweller other than the company) or damaged cannot be accepted for 20-day Money Back.
  • Product should be accompanied with original product certificate and the original / copy of invoice for all exchange within the 20-Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire / jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • The Money Back amount will be 100%, of actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case of a refund on 20-Day Money Back, payment of the refund amount shall be done via online bank transfer to the customers bank account within 10 days of receipt of the product. If the mode of the payment was through online debit / credit card / net banking, the refund will be processed by reversal of the transaction.
  • In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
  • If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer
  • This feature is not available for international orders (orders that will be shipped abroad from India).
Toll-Free(Domestic): 1-800-102-2667|Toll-Number(International): 1-415-914-1714|+91-9840136502
20-DAY RETURN
100% refund for returns within
20 days. No questions asked*.
Diamond, Gemstone, and Solitaire Jewellery
100% of Invoice Value*
Studded Solitaire Mount*
100% of Invoice value*
Plain Gold / Platinum and Unstudded Solitaire
Mount* Jewellery
100% of Invoice value*
Plain Gold with Gemstone
100% of Invoice Value*
*UPTO RS.1,00,000
LIFETIME EXCHANGE
Exchange or upgrade your
jewellery / solitaire
Diamond and Solitaire Jewellery
100% of prevailing product value
Studded Solitaire Mount*
100% of prevailing product value
Plain Gold / Platinum and Unstudded Solitaire
Mount Jewellery
100% value of metal weight at prevailing metal
rate
Plain Gold with Gemstone
Gold - 100% value of gold weight at prevailing
gold rate
#Gemstone - upto 90% of prevailing gemstone
value**
BUYBACK
Sell your solitaire / gold coin/
Plain gold jewellery back to us
Diamond and Solitaire Jewellery
80% of prevailing market rate
Studded Solitaire Mount*
80% of prevailing product value
Plain Gold / Platinum and Unstudded Solitaire
Mount Jewellery
100% value of metal weight at prevailing rate metal
rate
Plain Gold With Gemstone
Gold - 100% value of gold weight at prevailing
gold rate
#Gemstone - upto 90% of prevailing gemstone
value**
UPTO Rs. 10,00,000
20-DAY RETURN
100% refund for returns within
20 days. No questions asked*.
100% of invoice value**
UPTO Rs.5,00,000
LIFETIME EXCHANGE
Exchange or upgrade your
jewellery / solitaire
90% of prevailing solitaire rate* for Exchange
100% of prevailing solitaire rate* for upgrade.
**Solitaire Jewellery without certificate - certificate charges at the actual will be reduced or Rs.8000 per carat will be reduced for diamond above .50 cts
BUYBACK
Sell your solitaire / gold coin/
Plain gold jewellery back to us
85% of prevailing solitaire rate**
UPTO Rs.5,00,000
Set your price by listing it on our site for nominal service charge*
OVER Rs.5,00,000
20-DAY RETURN
100% refund for returns within
20 days. No questions asked*.
Studded Gemstone
100% of invoice value*
LIFETIME EXCHANGE
Exchange or upgrade your
jewellery / solitaire
Studded Gemstone
Ruby & Emerald 65% - 90% if prevailing rate
kuchu kempu 85% of invoice value**
Jadau Jewellery 80% of Invoice value**
Rosecut and uncut
Diamonds 65% of prevailing rate
Navarathina Jewellery 65% on prevailing rate
BUYBACK
Sell your solitaire / gold coin/
plain gold jewellery back to us
Studded Gemstone
Ruby & Emerald 60% - 90% if prevailing rate
kuchu kempu 75% of Invoice value**
Jadau Jewellery 75% of Invoice value**
Rosecut and uncut
Diamonds 60% of prevailing rate
Navarathina Jewellery 60% on prevailing rate
20-DAY RETURN
100% refund for returns within
20 days. No questions asked*.
916 - N/A
24KT - N/A
LIFETIME EXCHANGE
Exchange or upgrade your
jewellery / solitaire
Gold Coins 916 100% value of coin weight at prevailing gold rate
Gold Coin VBJ 24KT - 22KT board rate + 7.5%
BUYBACK
Sell your solitaire / gold coin/
plain gold jewellery back to us
Gold Coins 916 97% value of coin weight at prevailing gold rate
Gold Coin VBJ 24KT - 22KT board rate + 7.5% - 3%
20-DAY RETURN
100% refund for returns within
20 days. No questions asked*.
Complimentary
LIFETIME EXCHANGE
Exchange or upgrade your
jewellery / solitaire
Rs.500
BUYBACK
Sell your solitaire / gold coin/
plain gold jewellery back to us
Rs.500
  • Items in un-used and salable conditions can be exchanged at our discretion within 20 days from the date of receipt on producing the original invoice.
  • In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon,Discount or Promo Codes, as applicable
  • Customized (including personalized/engraved products) Jewellery is not eligible for a Money back, 20 Day exchange or Buyback. Only Life Lime Time Exchange Policy applies
  • Platinum prices are taken from kitco.com
  • Returns are only applicable on orders shipped within India
  • Stones should be in good condition
  • Wear and tear will reduce the price
  • Once your return. item is received, our Quality Assurance Department will review it and our valuation will be final
RIGHT : Zaamor Diamonds reserves the rights to modify these conditions as and when required, without any prior notice
LAW : All disputes are subject to chennai jurisdiction only
TERMS & CONDITIONS
  • Customised Jewellery (including personalised / engraved products) are not eligible for a 20-Day Money Back or BuyBack. Only Lifetime Exchange applies.
  • Once your return. item is received, our Quality Assurance Department will review it.
  • Any item that shows sign of wear or has been altered, resize. (by a jeweller other than the company) or damaged cannot be accepted for 20-day Money Back. Product should be accompanied with original product certificate and the original / copy of invoice for all exchange within the 20-Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire / jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • The Money Back amount will be 100, of actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case of a refund on 20-Day Money Back, payment of the refund amount shall be done via online bank transfer to the customers bank account within 10 days of receipt of the
  • product. If the mode of the payment was through online debit / credit card / net banking, the refund will be processed by reversal of the transaction.
  • In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
  • If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
  • If the resize. ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resize. ring costs less than the existing ring, the differential amount shall be refund. to the customer.
  • In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer. This feature is not available for international orders (orders that will be shipped abroad from India).