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Return Policy

Did not like a recently purchased jewelry piece? Simply return the piece, NO questions asked. We at www.zaamordiamonds.com offer you a full refund on a 30 day return policy. In case you are not satisfied with your buy, it is only required that you return the product in its original condition, packaging and with certificate.

Zaamor Diamonds  also has personalised customer service with our representatives available on call over toll-free number or on chat to help you figure your way around the website or to give you updates on the status of your transaction.

So surprise your mom or your wife, thank your loved ones for being there for you always, gift them a Zaamor Diamonds solitaire.

Returns Policy


This returns policy is applicable to Zaamor Diamonds finished jewelry and other related products only. Zaamor Diamonds does not accept return of other articles, including but not restricted to gift vouchers, gold coins (in any form), loose diamonds (in any form.) or other non-jewelry gift items. Damages due to misuse of product are not covered under the policy.

30-Day Return Policy

Our 30-day return policy gives you time to ensure that you are fully satisfied with your purchase decision. If you need to return it for any reason, we'll happily provide you with an exchange or full refund provided such return is made within 30 days of delivery.

You may return within 30 days of purchase when in its original condition except in the case of a non-refundable special order. Engraving fees, when applicable, are non-refundable. Please note that unless explicitly agreed by Zaamor Diamonds in writing, the customer pays the return postage.

Our Return Process

Once your returned item is received and accepted, your refund or new item will be processed shortly thereafter. Our Quality Assurance department will review the returned item. Any items that show signs of wear and tear or have been altered,resized (by a jeweler other than Zaamor Diamonds), or damaged cannot be accepted for return. Engraved jewelry items may not be returned under normal circumstances. Any return of engraved jewelry will be at the sole discretion of Zaamor Diamonds. Returns without a Zaamor Diamonds return code, and improperly or uninsured packages will be refused upon receipt.

How to prepare a return

To return a jewelry item to Zaamor Diamonds, follow these processes: 1. Email your return request to cs@zaamordiamonds.com and you will be given a Return Authorization Code. Please mention the Return Authorization Code in label on the return envelope packaged with your jewelry. 2. Package Your Return. Include all original packaging and collateral material. Place the return items securely in the return envelope provided to you. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the Rs.500 replacement cost. For security reasons, do not write Zaamor Diamonds anywhere on the outside of the box. 3. A Zaamor Diamonds representative will fix an appointment with you and collect the return package from you. If you have any questions about our return procedure, please contact us at cs@zaamordiamonds.com. In case, the above due process is not adhered to, Zaamor Diamonds will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. Exchange

Only Zaamor Diamonds jewelry products purchased from this website can be exchanged at Zaamor Diamonds subject to the following clauses:

    • Jewellery products comprising studded Diamonds will be exchanged at 85% of current market value
  • Jewellery products consisting only of Gem stones will be exchanged at 70% of current market value
  • Plain Gold Jewellery including Italian, un-studded products and Gold Coins will be exchanged at 98% of the prevailing rate of gold as determined by Zaamor Diamonds
  • Loose diamonds will be exchanged at 90% of current market value, subject to a value limit of Rs. 5,00,000/-
  • In all cases, the current market value will be as determined by Zaamor Diamonds and this decision shall be final To exchange your Zaamor Diamonds product,please contact us on cs@zaamordiamonds.com. Please note that unless explicitly agreed by Zaamor Diamonds in writing, the customer pays the return postage for the exchange. Cancellation Zaamor Diamonds allows cancellation of orders, subject to the following clauses
  • Cancellation can be done prior to shipping only.
  • Orders for products explicitly indicated on the website as Ready-to-ship cannot be cancelled.
  • Custom orders (engraving, resizing, re-designing etc) cannot be cancelled.
  • For all other jewelry products, you can cancel the order by contacting us on cs@zaamordiamonds.com within 3 days of placing your original order.

Once the cancellation request is accepted, Zaamor Diamonds will process your refund for the full amount within 15 working days.